Returns & Warranty

1. Order cancellations

You may request cancellation within 24 hours of placing an order, provided the goods have not already been dispatched.
Orders selected for same-day delivery may not be eligible for cancellation once processing or delivery arrangements have commenced.
Cancellation requests are reviewed and confirmed by LESS Direct.

Change-of-mind returns are not automatically accepted and require prior approval from LESS Direct.
Approved change-of-mind returns may be subject to a restocking fee.
You are responsible for arranging and paying return freight for approved change-of-mind returns.
Opened, used or damaged goods will not generally be accepted for change-of-mind returns.
These conditions do not restrict your rights under the Australian Consumer Law.

Returned goods are inspected before an approved change-of-mind refund is processed.
Once a refund is approved, our target processing timeframe is approximately 7-9 business days.
This timeframe does not restrict any statutory refund rights and is not a mandatory waiting period where a different remedy or timeframe is required by law.

If you are returning a faulty product, please complete our Return / Warranty Claim Form. The form includes:

Company or customer name
Contact details
Original invoice number and attached invoice
Product description, manufacturer model and SKU
Product serial number, where applicable
Date and time the fault was identified
Detailed fault description
Troubleshooting already completed
Technician's findings
Supplier or manufacturer response, if available
Supporting photographs or videos
Every claim receives a unique return case number so you and our team can follow its progress.
A printable return slip is provided to attach to the product when it is returned.

Warranty periods vary depending on the manufacturer and product.
All faulty-goods claims and remedies are handled in accordance with the Australian Consumer Law.

LESS Direct Pty Ltd

ABN: 48 698 722 673

Master Licence: 000111212

Location: Thirlmere, NSW 2572

Trading hours: 6:00am - 4:30pm