1. About this policy

This Privacy Policy applies to LESS Direct Pty Ltd and is specific to how LESS Direct handles information provided through https://lessdirect.nextclouderp.com

2. Information we collect

Trade account applications:

• Name, email address and contact number
• Registered business or company name
• ABN
• Business type or industry
• Electrical or security licence number, if applicable
• Products you are interested in
• Estimated monthly product spend

Personal accounts:

• Name, email address, mobile number and account login details

Enquiries:

• Details you provide through our contact and enquiry forms

Supplier pricing uploads:

• Existing supplier pricing, invoices or quotations you choose to upload

Return / Warranty Claim Form:

• Company or customer name and contact details
• Original invoice number and attached invoice
• Product description, manufacturer model and SKU
• Product serial number, where applicable
• Date and time the fault was identified
• Fault description and troubleshooting completed
• Technician’s findings
• Supplier or manufacturer response, if available
• Supporting photographs or videos

3. How we use your information

• To review trade account applications and provide approved trade pricing
• To review separate credit applications
• To review uploaded supplier pricing and prepare a pricing offer
• To process orders, shipping, local delivery enquiries and collection from Thirlmere
• To review and confirm cancellation requests
• To handle returns, refunds and warranty claims, including issuing return case numbers and return slips
• To respond to your enquiries

4. Uploaded supplier pricing documents

All uploaded documents are treated as confidential. They are used only to review what you are currently paying and to prepare an offer.

5. Contact

LESS Direct Pty Ltd

ABN: 48 698 722 673

Master Licence: 000111212

Location: Thirlmere, NSW 2572

Email: sales@lessdirect.com.au

Website: https://lessdirect.nextclouderp.com

Trading hours: 6:00am - 4:30pm